Tuesday, August 28, 2007

squeaky wheel gets the grease

Flower Folly Update:
After the online flower debacle of June 2007 (see below), my brother filed a Better Business Bureau report against Rosewood. Rosewood replied and was as snotty as ever. However, a couple of weeks ago I got a phone call from ftd.com, the national florist chain. They apologized profusely for the incident, acknowledged their role in it, and offered me a gift certificate for the value of the flowers. I graciously accepted. All I wanted from the very beginning was an acknowledgment that the companies messed up. As a bonus, I got a gift certificate!

Lesson: whining pays.

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